Return & Refund Policy
At Sabayra Jewels, we strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
You may request a return or exchange within 3 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned with complete packaging.
Non-Returnable Items
Returns are not accepted for:
- Change of mind
- Minor color differences due to lighting or screen display
- Items that have been used, damaged, or altered by the customer
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery. We will arrange a replacement or exchange after verification.
Refund Policy
Refunds are only applicable in cases where a replacement is not available. Once your return is approved, the refund will be processed accordingly.
For Cash on Delivery orders, refunds may be issued via bank transfer or other agreed methods.
Exchange Policy
We offer exchanges for eligible products. Customers may exchange items for the same product or another item of equal value, subject to availability.
Return Process
To initiate a return or exchange:
- Contact our support team with your order details
- Share clear images of the product (if required)
- Our team will guide you through the return process
Shipping Charges
Customers may be responsible for return shipping costs unless the product received is damaged or incorrect.
Processing Time
Returns and exchanges are processed within 5–7 working days after the product is received and inspected.
Contact Information
For any return or refund queries, please contact us:
Email: sabayrajewels@gmail.com
WhatsApp: +92 329 6564409